DOG HOTEL & GROOMING
297 N Amphlett Blvd
San Mateo, CA 94401
Burlingame, CA 94010
In order to ensure the safety of your pets and our other guests, we require that all guests adhere to the following Policies and Procedures:
New Enrollment Form: All dogs must have a complete new Enrollment form, provided up-to-date vaccinations and sign the liability wavier.
Temperament Test: All dogs must pass our Temperament test. Temperament test is given 7 days a week 9am-3pm. If we feel unsure about your pet's behavior, a conditional pass will be given which will be requiring 5 additional day of full day daycare.
Behavior: All dogs must be non-aggressive and non-food or toy protective with people. Owners will certify their dogs have not harmed or shown any aggressive or threatening behavior towards any person or any other dogs. Please remember that your pet will be spending time with other pets and the safety and health of the pack is our main concern.We reserve the right to refuse re-admit your dog if we think you dog has any aggressive issue.
Drop-Off/Pick-Up: Owner must provide written authorization to allow anyone else to pick up their dog, and people who are authorized by you will be required to present valid picture identification to ensure the safety of your dog. Drop-off & pick-up of your pet must occur during our open-to-the-public hours posted on our website NO early drop-offs is allowed. Boarding dog Pick-up after 12:00pm will incur $25 late pick-ups fee. Dogs are not picked up by closing time will be boarded overnight, and overnight fees will apply.
Feeding: If you would like your dog to be fed during their stay, we request that you bring their regular food to avoid causing possible digestive issues (diarrhea, etc). We ask that your dog's food be divided into separate meals and be labeled with your Dog's name and any special feeding instructions (feeding time, adding water, elevating food, etc.). If you forget to bring your dog's food or you don't bring enough for their stay, we will gladly provide our premium house food for $5 per day (please note that changing your dog's regular food will most likely result in diarrhea). Also, we may provide our guests with small treats throughout the day - please let us know if you do not want your dog to have any treats.
Health: All dogs must be clean and in good health, and must not have fleas (we strongly required that your dog receive some form of monthly topical flea treatment plan - please consult your veterinarian for more information about flea treatment options).Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last 30 days. Dogs that have been ill with a communicable condition in the last 30 days will require a veterinary certificate of health to be admitted or re-admitted. Any dog with diarrhea will be removed from daycare and will not be able to socialize with the other dogs until this problem has been resolved. Dogs with excessive diarrhea may be required to have a negative fecal and/or giardia test before being re-admitted to daycare
Medication: We are happy to give oral or topical medication to your dog, but require the following: all medications must be in their original container and must include your dog's name, the name and strength of the medication, and directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated, etc. Any dog with special needs may incur additional charges.
Nametags & Collars: All dogs must be wearing a quick-release cloth collar with a name tag and must be on a leash upon entry.
Risks: Owners understand that supervised off-leash socialization and interaction between our guests is encouraged. Owners also acknowledge that dogs are unpredictable in behavior, and are aware of the risks involved in such play, and assume all risks.
Safety Issues: In order to maintain a safe play environment for the dogs, any dog that misbehaves will be given a time-out from the daycare area. Because excessive barking can escalate the intensity of the pack dynamic, we reserve the right to remove such dogs from daycare and use a citronella collar if we feel it is necessary.
Spay/Neuter: Puppies younger than 6 months may be intact, but all dogs over 6 months of age must be spayed or neutered.
Vaccination Policy: All canine guests must have up-to-date vaccinations and annual negative fecal tests in order to be a member of our pack. Owners must submit written proof of current DHPP (Distemper, Hepatitis, Parainfluenza and Parvovirus ), Bordetella (kennel cough), Influenza and Rabies vaccinations as well as an annual negative fecal float test. Puppies under 6 months of age are required to have their second set of DHPP and Bordetella vaccinations, and are required to have their Rabies vaccination at 16 weeks of age.It is the ongoing responsibility of the owner to provide verification that vaccinations are current - we will make every effort to remind you before your dog's vaccinations expire. Dog needs to wait 7 days after been vaccination in order to receive our services.